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Vietnam holds high potential for BPO sector: report

Minh Tam
Thursday,  Oct 19,2017,23:10 (GMT+7)
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Vietnam holds high potential for BPO sector: report

Minh Tam

HCMC – With a talented, low-cost and growing information technology workforce, Vietnam holds high potential to develop the business process outsourcing (BPO) sector, one of the five most attractive fields to foreign investors, according to the report “Spotlight on Vietnam” just released by consulting firm PwC Vietnam.

At a press conference on the report on October 18, PwC Vietnam general director Dinh Thi Quynh Van said the BPO sector has the mandate of using information technology and the Internet to provide production and trading services for enterprises.

The BPO sector includes software outsourcing, survey, accounting, call centers, and wage calculation which international firms tend to outsource to other countries to save costs. Vietnam, with an additional 40,000 information technology graduates a year, is an ideal provider of such services. In fact, the BPO sector has grown well in Vietnam, Van added.

Apart from the BPO, the “Spotlight on Vietnam” report indicated other potential sectors which can develop significantly and attract huge investment in the coming time.

These include solar and wind power generation, upscale and luxury hotels, agriculture and food processing, and retail banking.

PwC Vietnam also recommended local enterprises enhance their competitiveness to compete with foreign rivals.

Grant Dennis, PwC Vietnam’s consulting leader, said Vietnamese companies should be ready to grasp development opportunities. It is important to build a digital strategy to enhance the customer experience and optimize business operations.

Regarding the digital technology application of Vietnamese enterprises, Johnathan Ooi, deputy general director of PwC Vietnam, said Vietnamese companies have had consulting firms build five-year technology development plans to capture domestic market share and enter the global market.

Most companies in Vietnam are aware of the power of digital technology. However, they have different ways to solve their problems with technology application, Van noted.

The “Spotlight on Vietnam” report was produced on the occasion that Vietnam hosts the Asia-Pacific Economic Cooperation (APEC) forum set to take place in the central coastal city of Danang next month.

PwC has also conducted an annual APEC CEO survey and results will be released on November 8 at the APEC CEO Summit 2017.

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