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Switchboard system for infrastructure incidents in HCMC expanded

Chi Thinh
Friday,  Jan 12,2018,21:32 (GMT+7)
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Switchboard system for infrastructure incidents in HCMC expanded

Chi Thinh

HCMC – The switchboard 1022 for receiving reports on infrastructure incidents in HCMC have been expanded to five channels of communication since early this year, the municipal Department of Information and Communications said on January 11.

Local residents are requested to use their smartphones to download a mobile app for the systemon App Store and Google Play so that they can send their complaints about infrastructure incidents to the switchboard, said Le Quoc Cuong, deputy director of the department, at a news briefing.

They can even send images of incidents like cave-ins and fallen trees, and the app can automatically trace the locations of such incidents.

Other methods include calling the hotline 1022, sending text messages to this number, giving feedback on the website 1022.tphcm.gov.vn, and emailing to 1022@.tphcm.gov.vn.

Le Quoc Cuongsaid the system is active round the clock, so local residents can voice their complaints over infrastructure incidents regarding public transport, water supply and drainage, lighting, electricity, and telecommunications among others at any time.

The system got around 84,000 pieces of information on infrastructure incidents, and more than 567,000 bus service queries between April 2013 and late 2017, said Bui Viet Duong, head of the Posts and Telecommunications Division under the department.

Notably, the city’s public service, social network, and hotline question-and-answer systems will be integrated into the 1022 system later this year.

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