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E-govt project still hinges on quantity rather than quality: VDCA
By Van Ly
Friday,  Jul 6, 2018,15:40 (GMT+7)

E-govt project still hinges on quantity rather than quality: VDCA

By Van Ly

Delegates attend a national conference on Vietnam e-government 2018, held on July 5 - PHOTO: VAN LY

HANOI – E-government has been deployed in Vietnam for a long time, but no real change has been seen to date as many agencies have focused on quantity rather than quality, heard attendees of a national conference on e-government 2018, held on July 5.

At the conference, the Vietnam Digital Communications Association (VDCA) and the Authority of Information Technology Application (AITA), under the Ministry of Information and Communications, released a report claiming that the Ministry of Finance was a pioneer among ministries and ministerial-level bodies in implementing e-government last year, handling more than 20 million online dossiers.

Meanwhile, Hue surpassed other localities across the country in terms of providing online public services, followed by Danang, Lam Dong, Quang Ninh and HCMC. In addition, Hanoi ranked 12th among 13 localities showing good e-government performance in 2017.

However, VDCA and AITA asserted that the number of online public services provided do not reflect the reality of e-government application in cities and provinces nationwide, as local provinces last year had used the online platform for merely 11.54% of services that could have been conducted completely online.

Addressing the conference, Nguyen Thanh Phuc, AITA general director, said that online public service provision across the country in 2017 doubled the year-on-year figure, but more emphasis needed to be placed on the quality than on the number of dossiers processed online. The report also shows the wide disparity in terms of rolling out e-government practices among the provinces.

VDCA recommended cities and provinces provide online public services that truly satisfy the needs of locals and firms.

Deputy Minister and VDCA Chairman Nguyen Minh Hong noted that the Government had taken great care in applying information technology (IT) and e-government practices to serve the goals of sustainable development and international integration. Many meetings on launching e-government practices have been held to collect the opinions of relevant agencies as well as experts at home and abroad.

The prime minister had assigned a delegation of ministers to visit and learn from other countries that apply advanced-level e-government, such as South Korea and Estonia. He also ordered the ministries, agencies and localities to change their ways of thinking and actions in administrative reform by actively applying IT, said Hong.

In short, the application of e-government has yet to meet the Government’s expectations and needs more appropriate measures in the future, Hong stressed, expressing hopes that the managers, experts and IT enterprise community members joining the conference would share their opinions on how to apply e-government efficiently to enhance the operational effectiveness of State agencies and cater to the local people and businesses in better ways.

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