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Grab’s customers may use Moca payment services from October 1
By Chi Thinh
Monday,  Sep 24, 2018,19:50 (GMT+7)

Grab’s customers may use Moca payment services from October 1

By Chi Thinh

Grab's customers may pay through Moca’s ewallet service on Grab’s app - PHOTO: GRAB

HCMC – Ride-hailing firm Grab will begin to offer its customers Moca’s mobile payment services to make cashless payments when using GrabBike, GrabCar and GrabExpress (goods delivery) services from October 1.

As planned by Grab, customers may pay through Moca’s ewallet service on Grab’s app; by debit or credit card including Visa, MasterCard and JCB through the Moca payment service; or in cash.

However, payment for GrabTaxi services remains unchanged, so customers will continue to pay in cash when using the service.

Customers who want to continue using the GrabPay service to make payments will be required to register the Moca application. Earlier, ATM card users could top up their GrabPay accounts through a VTC Pay intermediary.

It is necessary for these users to activate the Moca ewallet on the Grab app to continue using their account balance from GrabPay, which is currently used to pay for some of Grab’s services. The activation process is quick and easy, requiring users to follow instructions on the app and type in a one-time password to confirm.

To efficiently use the ewallet service’s functions, customers link their ATM cards, issued by commercial banks that are Moca’s partners. After the link is created, customers can directly top up their e-wallet on the Grab app from their ATM, debit or credit accounts.

A representative from Grab confirmed that the account balance from GrabPay can still be used after customers completely activate Moca’s ewallet on the Grab app. However, as the ewallet on the Grab app will only be applicable to domestic phone numbers, users of previously registered foreign phone numbers will be required to re-register with a domestic number. The account balance of the foreign number will be valid after customers update to a new number.

Grab announced on September 11 its partnership with Vietnamese mobile payment service provider Moca to jointly provide mobile payment services to customers of Grab and its partners.

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