Bringing together online public service providers and users requires the seamless integration of four essential factors: public interest, government action, technology, and legislation. Each of these elements plays a crucial role, and any disruption in one can lead to disappointment and hinder progress. Unfortunately, all four factors are currently facing challenges. Nearly four years have elapsed since the national public service portal was launched in December 2019 to enhance the efficiency of connecting government agencies and service providers, with service users. With the motto “people and businesses are the focus […]