HCMC – The National Competition Commission (NCC) has received more than 12,000 consumer complaints and inquiries in the first nine months of 2025, according to the Ministry of Industry and Trade.
The NCC handled 11,542 calls through its hotline and 642 written complaints. Most submissions were made online, with 82% sent via email or the commission’s website, while postal mail accounted for 17.3%.
E-commerce generated the highest number of written complaints, with 139 cases, or over one fifth of the total, mainly concerning product quality, transparency, and data security. Tourism and hospitality followed with 56 cases, while household electronics and consumer credit also saw significant complaints.
Key violations included refusal to refund or exchange goods (14.5%), poor product quality (16.7%), and businesses declining to negotiate with customers (26.9%).
HCMC accounted for the largest share of complaints at 35.5%. A small portion of cases involved cross-border disputes, with 2% reported via the ASEAN Committee on Consumer Protection and 1.2% filed abroad.
The NCC said its free hotline received over 11,500 calls in the period, with nearly two-thirds resolved through direct consultation. The commission plans to strengthen staffing, upgrade digital infrastructure, and expand cooperation with local agencies to improve consumer protection.
