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Ho Chi Minh City
Friday, February 3, 2023

HCMC extends hotline service to serve tourists

The Saigon Times

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HCMC – The HCMC departments of tourism and information-communications have jointly launched one more extension of the 1022 hotline to support international and domestic visitors to the city, as part of efforts to facilitate the post-pandemic recovery of the tourism sector.

Tourists can now dial 1022 ext. 8 to reach the line from inside the city. For calls made outside the city, tourists can ring (028) 1022 ext. 8.

Five telephone operators will be available to answer calls to the 1022 hotline with ext. 8 between 7:30 a.m. and 8:30 p.m. on weekdays, including holidays.

The phone operators in charge of the new extension will receive and handle feedback, recommendations, complaints and requests from both domestic and international visitors in the city about local tourism products and services.

Besides, they will introduce and promote tourist destinations, publications, events, hotels and restaurants, and entertainment locations in the city to visitors.

Aside from the hotline, tourists can visit the Visitor Information and Support Center set up at the September 23 Park in HCMC’s District 1 to seek more information or direct assistance related to tourism.

Last year, the center received and offered help to nearly 4,300 tourists, with the final quarter seeing a high number of visitors seeking help at over 1,800, most of them international tourists.

They mainly sought help with travel products and services, popular destinations in HCMC and other provinces, including those in the Mekong Delta and south-central Vietnam.

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