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Golden Prize for Quality Nestlé continues 25-year journey of improving life quality for Vietnamese

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The Prime Minister has recently presented Nestlé Vietnam with the golden prize of the Vietnam National Quality Awards 2020 for its remarkable achievements in improving product quality, service, competitiveness, effective operation and international integration.

Nestlé Vietnam is among the companies awarded the golden prize as they fulfilled the seven criteria comprising role of leaders, strategic planning, customer and market orientations, measurement, knowledge analysis and management, human resource management and development, operation management and operation result.

The winners were evaluated and selected on two levels: the provincial/city council and the national council. The national council would propose some enterprises in the list suggested by the local-level council to the Minister of Science and Technology. Then, the minister would submit the final list to the Prime Minister to present the Vietnam National Quality Awards.

The Vietnam National Quality Awards, according to Nguyen Hoang Linh, vice head of the Directorate for Standards, Metrology and Quality, is an advanced implement based on comparison between enterprises’ operation and the criteria that is to evaluate their business activities and results under the international standards, define management level and quality, achievements and weaknesses, opportunities and future missions. With these, appropriate improving measures would be offered.

A measurement of development

Binu Jacob, general director of Nestlé Vietnam, shared his pride in that the company was honored with the golden prize of the Vietnam National Quality Awards 2020 in the first year it took part in the event: “The award is a measurement of enterprises’ development, a tool as well as driving force for their development. Participating in the award helps enterprises not only further improve themselves by applying advanced tools in management but also make their productivity, quality and competitiveness better in both domestic and foreign markets.”

Quality, food safety, research and improvement, customer suitability, and humans are the cornerstone of success and competitive advantage of the company as well as the group. To do this, according to Jacob, Nestlé Vietnam always ensures strict compliance with food safety management process, quality management, and labor safety in every stage of the operation and production processes, from inputs to complete products for customers in the supply chain.

Urs Kloeti, factory manager of Nestlé Bong Sen, delivered his speech when honored to represent the company to receive the prestigious prize: “Investments in human resource training, policies for talents and acute business development strategy help Nestlé Vietnam reach today’s achievements.”

“On the basis of uniformly and synchronously building and applying internal policies and standards in the management of production and business activities, including business principles, policies on quality management and safety, contractor policies, marketing and communications policies, human resource policies, governance policies, etc., while ensuring consistency and compliance with the laws of the host country and relevant international regulations which are the most stringent, we build ‘quality’ associated with the ‘brand’ of the company,” he said.

In fact, Nestlé products are influencing the lives of billions of people around the world, from farmers, individuals and families who love their products, to the communities in which the company operates. Inspired by their founder Henri Nestlé with a breakthrough in nutritional science, driven by values and with nutrition as a focus, Nestlé works side by side with their partners to improve the quality of life and contributes to a healthier future.

Nestlé always innovates and renovates its products based on science, researching and development. Researching and developing activities allows Nestlé to solve issues related to nutrition, micronutrient deficiencies, obesity and other global nutrition issues.

With the largest Research & Development organization in the food and beverage industry, consisting of five science researching centers – institutes of medical science, the Nestlé Research Center, the Clinical Development Agency, the Research and Development Center for Crops Tours, together with 35 product technology centers and global research and development facilities, Nestlé gains certain advantages. Additionally, their extensive team with more than 5,000 scientists and nutrition experts are actively working with multiple research institutes around the globe for the sake of nutritional science.

Established in 1995, Nestlé Vietnam has constantly expanded their investments and diversified their products to cater to food and nutrition needs with the purpose of unlocking the power of food to enhance the quality of life for everyone, today and for generations to come. During its 25 years of establishment and development, the company has placed their focus of attention on areas that offer business benefits in line with the benefits of society: enabling healthier and happier lives for individuals and families, helping the development of thriving and resilient communities, and stewarding the planet’s natural resources for future generations.

People, the most important asset

At Nestlé, people are considered the most important asset in the company’s production and business activities, a decisive factor in all their action plans and successes. Nestlé believes that in order for a company to succeed, grow or develop, employees need to be guaranteed the safest and most favorable environment to work in plus a competitive welfare regime. Along with that, they must be equipped with and given access to the knowledge and skills necessary to complete their jobs, thereby having the opportunity to advance and develop further in their careers.

A prominent feature in Nestlé’s personnel policy is their commitment to training Vietnamese leaders. Currently, Vietnamese make up nearly 40% of the managerial staff of the company, 86% of all high-rank positions and 99% of all mid-rank. The average cost of human resource training is VND20 billion per year.

In the face of Covid-19, Nestlé in 2019 launched the STORM project with 5+1 main objectives, among which Employee Health Care and Safety was placed on top to ensure the best safety and health for their staff members and timely support all of them during the pandemic.

In addition to the golden prize of the Vietnam National Quality Awards 2020, Nestlé Vietnam since 2014 has been voted into the Top 3 Best Places to Work in Vietnam by Alphabe. Last year, the company was recognized as “Typical Enterprise for Labors” by the Ministry of Labor, Invalids and Social Affairs and the Vietnam Chamber of Commerce and Industry. Also in 2020, the United Nations Agency for Gender Equality and the Empowerment of Women (UN Women) presented Nestlé Vietnam with the Women’s Empowering Principles (WEPs) award for its commitments and achievements in two categories, including gender equality at work.

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