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Saturday, July 13, 2024

Online food orders rise 10-30% amid dine-in restrictions

The Saigon Times

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HCMC – The number of food orders placed via online channels in HCMC has risen 10-30% over the past week after the city restricted dine-in services to curb the spread of Covid-19.

Employees of some coffee shops and food stalls in the city said the number of customers choosing takeaways or placing an order via food delivery apps has risen significantly in recent days.

Many food stalls and restaurants have registered to become partners of food delivery apps such as Grabfood, Baemin, Gofood and Now to offer food delivery services to their customers.

“Food stalls have been asked to stop dine-in services, leading to an upsurge in food orders placed online. Sometimes we have to wait 45 minutes to one hour to get the food for our customers,” Toan, a food delivery man in District 6, shared.

Pham Le Tuan Kiet, business development manager of Gojek’s GoFood service, said, “Although a number of restaurants that are located in affected areas have been closed, the number of orders placed via the app has increased month-on-month.”

According to Kiet, GoFood has kept a close eye on the situation to temporarily hide restaurants in pandemic-hit areas on the app and cooperated with relevant agencies to inform the partner drivers, restaurants and customers if they are in affected areas.

A representative of Baemin said the company has encouraged partner drivers to restrict direct contact while receiving or delivering food and drinks. Baemin has also helped partner drivers in Danang City to undertake Covid-19 tests.

The revenue of the online food delivery segment in Vietnam is projected to reach US$377 million in 2021. It is expected to achieve an annual growth rate of 14% between 2021 and 2024, resulting in a projected market volume of US$557 million by then.

The average revenue per user in the online food delivery segment is projected to amount to over US$33 in 2021. The number of users is expected to reach 15.5 million by 2024.

By Chanh Trung

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