FPT was recently named a Major Player in the IDC MarketScape: Asia Pacific (excluding Japan) Smart Virtual Assistants 2023 Vendor Assessment (doc # AP50445523, December 2023)
With the wave of digital transformation taking place extremely strongly in the APeJ region, AI Virtual Agent has emerged as an effective tool in optimizing workflow and improving efficiency in many industries.
FPT.AI Virtual Agent is developed by FPT Smart Cloud Co., Ltd., a member of FPT. The power of Smart Virtual Agent is exploited and applied to many business activities, especially in customer service. When deployed into the customer care system, FPT.AI is capable of self-service effectively. In particular, FPT.AI has been integrated with Generative AI technology, allowing businesses to develop customer care systems at a higher level of perfection such as proactive communication, multi-channel interaction (including chatbot and voicebot), analysis to predict needs, solve customer problems, and even personalize in real-time, giving recommendations and advice to customers in each specific situation. Virtual assistants can help customer care centers increase operational productivity and reduce operating costs by 30-45%.
AI assistant is integrated into many different processes, changing the traditional way of solving work of employees, providing many convenient features such as task management, planning, communication support within businesses and customer service… Integrated with many advanced technologies such as Natural Language Processing (NLP), machine learning (ML), computer vision, and voice technology (Speech), AI Virtual Assistant is capable of understanding and performing many tasks from simple to complex effectively such as scheduling, Search for answers, making suggestions or predictions… Many businesses in the APeJ region with a diversity of sizes and industries are ready to activate the strategy of deploying Virtual Agent into operation, in order to increase productivity, automate and minimize operating costs.
Identifying AI as a key technology in the digital transformation strategy, from 2013 to now, FPT has invested trillions of dong in research and development of AI application solutions, including FPT. WHO. Always persevering with the goal of conquering customers with innovative technology, Virtual Agent in particular and FPT.AI in general will be continuously upgraded, increased in power, ready to meet the most demanding requirements of the market.
About IDC MarketScape:
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
