HCMC – A group of 292 Taiwanese travelers found themselves stranded on Phu Quoc Island off Kien Giang Province due to travel arrangements going wrong. However, thanks to swift actions by relevant parties, they have now secured charter flights back home, local media reported.
Four flights were operated on February 13 and 14 to repatriate these individuals, who were affected by the disrupted itineraries. This effort was the result of negotiations between Taiwan’s We Love Tour and Vietnam’s Winner International Travel Co. Ltd. (Winner Travel).
The dire situation arose when Winner Travel demanded an additional US$720 per person from the tourists midway through their trip, citing a payment issue with We Love Tour.
A representative of We Love Tour attributed the issue to a misunderstanding between the two travel companies, and We Love Tour took full responsibility and promised compensation to its customers, reported Focus Taiwan.
Although all the tourists were flown home by Vietnamese carrier Bamboo Airways, We Love Tour reportedly has outstanding payments to the airline for the flights, Sai Gon Giai Phong Online newspaper reported today, February 14.
Winner Travel previously offered accommodation to the stranded tourists, with a total cost exceeding VND3 billion.
Derek Chou, director of the Taiwanese Tourism Administration’s HCMC Office, expressed gratitude to Winner Travel for their assistance and pledged to protect the interests of all stakeholders.
Bui Quoc Thai, director of the Kien Giang Tourism Department, commended the relevant businesses and authorities for their professional handling of the situation, ensuring a positive experience for the tourists.
