HCMC – The HCMC Tax Department has asked technology firms to help develop an AI-powered “virtual tax officer” that can provide accurate and legally reliable advice to taxpayers.
The proposal was raised on November 25 at a cooperation signing ceremony with FPT Corporation and Vietnam Payment Solutions JSC (VNPAY), held alongside a forum on digital transformation in tax administration.
Phan Van Dung, deputy head of the department, said current chatbot tools have not gained public trust because they lack legal authority. He proposed creating an AI assistant that can deliver precise answers and assume legal responsibility for its guidance.
Dung said the department also wants to use AI for risk analysis and advanced data processing to replace manual methods.
FPT committed to training tax officials in AI applications and supporting workflow automation. VNPAY said it would apply AI, Big Data, and blockchain to improve user identification, transaction processing, and risk control. Its eKYC system uses facial recognition, OCR, and multi-layer data verification. The company will also provide API Gateway integration, biometric security, and Soft OTP authentication.
Doan Minh Dung, head of the HCMC Tax Department, said digital transformation is necessary as it manages over 436,000 businesses and 365,000 household businesses.
He said the department met its full-year revenue target in the first 10 months for the first time, collecting more than VND510 trillion, up nearly 20% from a year earlier.
He added that the partnership with FPT and VNPAY aims to build a digital tax ecosystem, expand the use of AI in workflow automation and risk assessment, and promote cashless tax payments.
Closing the trading session today, November 26, FPT extended its losing streak to the third straight session with a 0.7% decrease, settling at VND99,000 per share.
Vietnam’s VN-Index rose 20 points, or 1.2%, to close at 1,680.36, with 243 stocks gaining and 79 declining. Trading volume reached 794.4 million shares worth VND24.85 trillion, down 13% in volume and 8% in value over the previous session. Block deals accounted for 112.2 million shares valued at VND4.87 trillion.
GEE continued to lead gains, surging to its ceiling price of VND194,400, with about 1.1 million shares traded. GEX and VIX also reached its ceiling at VND48,250 and VND24,500, with 26.2 million shares and 62.8 million shares changing hands, respectively.
In banking, VCB, NAB, and STB fell slightly,. ACB was unchanged. CTG rose 1.56% to VND48,900. EIB led gains in the sector, closing at VND22,200, up 5.46%. Other banks improved between 1.5% to 2.8%.
Lender SHB took the lead by liquidity with 87.2 million shares changing hands, up 1.83% to VND16,700.
Securities stocks turned positive. APG, down in the morning, returned to its reference price. CTS rose 4.8% to VND34,900, SSI gained 3.5% to VND34,000, VCI added 3.3% to VND34,400, and VND inched up 3.3% to VND18,800. Other tickers in the sector increased more than 2%.
In real estate and construction, seven stocks fell slightly and more than 10 were unchanged. NHA and CII gained over 5%, DXG and FIR jumped over 4%, and seven other stocks climbed more than 3%.
On the Hanoi Stock Exchange, the HNX-Index closed at 261.91, up 4.61 points or 1.79%, with 99 gainers and 37 decliners. Trading volume reached 56 million shares valued at VND1.22 trillion.
