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Sunday, June 16, 2024

Penalties proposed for telecom firms over failure to curb spam calls

By Nguyen Tan

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HCMC – Following inspections of telecom firms’ compliance with regulations on blocking spam calls from fixed lines, authorities have uncovered violations by three service providers and proposed penalties for these companies.

Viettel, CMC Telecom, and FPT Telecom are facing potential penalties of VND140 million each.

The proposed sanctions are based on verified findings by authorities, including failures to guide users on eliminating scam phone calls, provide tools and apps to report scam calls, apply measures to prevent advertising calls to recipients on the do-not-call registry, and prevent and revoke e-addresses used for making scam calls.

Authorities’ reports revealed that while telecom companies have taken technical measures to identify subscribers suspicious of making scam calls, these measures have not worked as well as expected.

For instance, Viettel recorded 1,165 calls made to 921 subscribers on the do-not-call registry during the inspection due to ineffective operations.

Similarly, CMC Telecom failed to prevent 63,390 advertising calls from being made to 41,917 subscribers who had registered not to receive such calls. Additionally, during the inspection, 21 subscribers, including individuals and organizations using CMC Telecom’s services, made advertising calls from fixed lines.

Meanwhile, FPT Telecom did not take appropriate steps to block advertising calls, resulting in its subscribers making 526,159 such calls to recipients on the do-not-call registry, according to authorities.

In addition to proposing penalties for the telecom companies’ violations, authorities have suggested service suspension for violating subscribers as additional sanctions.

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